Refund policy

Refund Policy

At Olmedo Designs, we are committed to your satisfaction. If you’re not entirely pleased with your purchase, we’re here to help. This Refund Policy outlines your rights under the UK Consumer Rights Act 2015 and our process for returns and refunds.

Your Statutory Rights

Under the UK Consumer Rights Act 2015, you have 14 days from receipt of goods purchased online to return them for a full refund, without stating a reason (except for exempt items like personalised goods). All items must be of satisfactory quality, fit for purpose, and as described. Your statutory rights are unaffected by this policy.

Return Window

For non-defective items, you have [14 or 30] days from delivery to request a return or refund. For defective, damaged, or incorrect items, please notify us within [7] days of delivery.

Eligible Items and Conditions

  • Items must be unused, in original condition, with all packaging, tags, and accessories.
  • Personalised or custom-made items are non-returnable unless defective, damaged, or not as described.
  • Defective, damaged, or incorrect items qualify for a full refund or replacement, subject to inspection.

Refund Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [support@olmedodesigns.com] with your order number and details of the issue. For defective or damaged items, please include photos.
  2. If approved, we will provide a prepaid return shipping label (for UK customers) or instructions for returning the item.
  3. Pack the item securely in its original packaging and return it within [7] days of receiving the return label.
  4. Upon receipt and inspection, we will process your refund to the original payment method within [5-10] working days. You will receive a confirmation email once processed.

Refund Options

  • Full Refund: Issued to the original payment method for eligible returns.
  • Store Credit: Available upon request as an alternative.
  • Exchange: Contact us to arrange an exchange for a different size, colour, or item, subject to availability.

Shipping Costs

  • For UK customers, we provide a prepaid return shipping label for eligible returns under the Consumer Rights Act 2015 or for defective/incorrect items.
  • For international customers (e.g., Mexico), you are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable unless the return is due to our error.

Restocking Fee

A restocking fee of [[10-20]% or £0 if none] may apply to returns of non-defective items to cover processing costs. This fee will be deducted from your refund.

International Returns

For international orders:

  • Customers cover return shipping costs unless the item is defective, damaged, or incorrect.
  • Customs duties, taxes, or import fees are non-refundable. If a package is returned due to unpaid customs fees, shipping costs will be deducted from the refund.

Contact Us

For questions or assistance, contact our customer support team at [support@olmedodesigns.com] or via our website’s contact form. We’re here to ensure a seamless experience.